Fundraising Regulator

Fundraising Regulator

The Fundraising Regulator is the independent regulator of charitable fundraising.  It was established by the Government following a review of fundraising self-regulation (2015) to strengthen the system of charity regulation and restore public trust in fundraising.

With effect from 7th July 2016 the Fundraising Regulator deals with all new complaints raised about charity fundraising.  The new body also took control of the Institute of Fundraising’s Code of Fundraising Practice and the Public Fundraising Association’s Rule Book.  It replaced the Fund Raising Standards Board with which the Trust has been registered since March 2015.

The mission of the Fundraising Regulator is to carry out an independent and non-statutory regulatory role in a way that –

  • protects the public, donors and potential donors, not least those who may be vulnerable, from unacceptable fundraising practices.
  • sustains and enhances public confidence in the charitable sector.
  • supports the sector to understand and carry out its responsibilities in engaging with the public, creating a positive donor experience.
  • ensures consistent fundraising standards across the UK.

The Trust’s annual expenditure on raising income is way below the requirement for compulsory registration with the Regulator, but in February 2017 the Register was opened to voluntary registration.  The Trust immediately registered and will comply with all the requirements of the new Regulator.

The Trust promise remains:

  • We are committed to high standards.
  • We are clear, honest and open.
  • We are respectful.
  • We are fair and reasonable.
  • We are accountable and responsible.

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback.  Should you wish to make a complaint, please call 01582 460457 or email us at

If you are dissatisfied with the way we handle your concerns, you can also contact the Fundraising Regulator.

Getting in touch

Ring us on 01582 460457 anytime. If the office is unmanned, you can leave a message and we will phone you back.

Call in and see us at the Trust Centre between 10am and noon, Monday to Friday

Write to us at:
The Harpenden Trust,
The Harpenden Trust Centre,
90 Southdown Road,
Harpenden, AL5 1PS.